Coronavirus Information for our Customers
We are in a time of great uncertainty and as the Coronavirus (Covid-19) continues to escalate we want to reassure our customers that the safety of our employees and our customers is our priority.
We are following all advice set out by the UK government and PHE.
To comply with government guidelines our showroom is now temporarily CLOSED until further notice.
Website and Telephone Orders
We are currently operating with a skeleton staff in spacious premises and are able to maintain more than adequate distancing. We are able to process online and telephone orders for in stock items to normal timeframes. You can contact us by email during office hours, but please be patient if you have to wait for a reply. For items that show a lead time, we are working hard to keep that lead time but please contact us to check if your order is time critical as we will do our best to clarify the lead time and/or offer alternatives. Please note this is a fast moving situation and subject to change at short notice so please talk to us if you have questions.
We use DPD to deliver the vast majority of our orders and their services are currently at near normal with a few minor delays in the UK. They no longer require customers to sign for delivery. They will contact you prior to delivery and you will be able to tell them where to leave the parcel so you do not come into contact with the driver.
During the COVID-19 outbreak we are extending our returns policy to allow 90 days for returns so you need not leave the house during lock down and/or self isolation. All other conditions of our returns policy still apply.
As events unfold we will continue to react in line with Government guidance.
We thank you for your continued support and patience during these difficult times.
The Kansa Team.
We hope you will enjoy visiting our site. We try to keep it accurate and up to date but we cannot guarantee that is the case.
Please note the following:-
- All colour illustrations of glass on this site are for reference purposes only.
Due to variations in screen technology and personal display settings, the colours seen on your display may differ significantly from the actual colour of the delivered product.
- Art glass is, by its nature, variable in colour and pattern.
- Pictures of products shown on this web site are for illustrative purposes only and the goods supplied may differ slightly from those shown.
All content is provided on an “as is” basis and Kansacraft disclaims all warranties, express or implied, in respect of the site, and will not be held liable for any loss or damage arising from its use.
We cannot guarantee that the site and its host server are free of computer malware and recommend that you take appropriate safeguards prior to making any downloads to your computer.